The COVID-19 pandemic has inversely impacted the job market, leading to increased unemployment claims. For unemployed Californians, the Employment Development Department (EDD) serves as the first line of assistance. However, considering the surge in unemployment claims due to the pandemic, many claimants have expressed concerns about not being able to get in touch with EDD.

In normal times, the EDD processes unemployment claims and interfaces directly with claimants, but the sharp increase in claims has made getting in touch with the EDD overwhelming. For those struggling to contact EDD, there are several resources and tips that might help.

One of the most common problems that claimants are facing is the inability to get through to a live person at the EDD. As per the EDD guidelines, claimants are suggested to use the EDD’s online services for all basic requirements. This can help reduce the load on their customer service phone number.

Another tip involves the timing of the call. Claimants have reported better luck getting through to an EDD representative early in the morning or late in the afternoon before the lines close. It is also suggested to be persistent — sometimes a second call right after a failed one can result in getting through.

For those still struggling to get a live person on the line, there are some third-party services that might assist. These companies specialize in getting through to busy customer service lines, but they typically do charge a fee.

Alternatively, you could also contact your State Assembly member or Senator, who have confirmed that they have aides working to connect constituents with the EDD. This could be a longer process, but for those in desperate need of assistance, it might be worth a shot.

The importance of regularly checking your EDD account online and keeping all information up-to-date cannot be stressed enough. Any new changes or updates about your claim will appear on your account.

The current situation is frustrating but remember to stay patient. Remember that the unprecedented surge in claims is hitting all states and California is not alone in this uphill struggle.

To bolster your efforts to contact EDD, utilize resources such as eddcaller.com that might assist you in getting a hold of an EDD representative. Whether you need help with a claim, need to report a problem, or require assistance with a complicated situation, eddcaller.com provides steps and guidance on how to get through to the EDD system. The site offers strategies including the best times to call, the fastest way to get through, and even tips on how to get a live person on the call to navigate the complex EDD process.