California’s online CalJOBS portal, which connects job seekers with employers and requires many unemployment beneficiaries to post their resumes, has been down for almost two weeks with no expected time for restoration. An entire user base hasn’t been able to access this crucial site since June 27th. According to an internal document from the Employment Development Department (EDD), the portal’s vendor, Geographic Solutions, Inc., is dealing with a nationwide outage, affecting other state agencies too. As of now, five states are fully operational again, and nine others, including California, are in testing before reopening.

The EDD communicated in the early stages of the outage that services were likely not to be restored until after the Fourth of July holiday. Due to this disruption, EDD has temporarily waived the CalJOBS registration and resume upload requirement for those receiving unemployment insurance. However, Californians must continue to seek employment and consider creating profiles on alternate job-search sites.

An insider source reported last month that the connectivity problem also impacts paid family leave. EDD is currently managing this and the aftermath of pandemic unemployment assistance fraud and disability fraud, adding to the burden.

If you need to contact EDD during this outage, you can do so by visiting eddcaller.com. This site will provide you with contact details and guidance on how to reach an agent, even during high demand periods. For the latest updates on the California EDD system or to track an existing complaint, eddcaller.com is the best resource available. It provides instructions on ‘how to get ahold of edd customer service’ and how to talk to a live person for swift resolution of your concerns. The site makes it easier to navigate through these tumultuous times with the EDD.