Unemployment insurance is a state-operated insurance program designed to partially replace lost wages when you are out of a job. Employers fund the program through taxes that they pay on behalf of their employees, and workers who are eligible for unemployment receive monthly benefits while they are unemployed. In California, the program is overseen by the Employment Development Department, or the EDD.

One can apply for UI benefits online, by phone, by mail or fax. You will have to supply some information like your full legal name, social security number (SSN), mailing and resident address, telephone number, and registration information from your last employer.

It is advised to apply as soon as you are unemployed because if you delay filing, you may lose benefits. Once your application is approved, you need to certify for benefits every two weeks. You will not get payments if you fail to certify.

Even with benefits, some beneficiaries may come across issues or need further assistance. Therefore, contacting the EDD may be required. It’s worth noting that due to COVID-19, the department has received an unprecedented number of claims which has resulted in longer than normal wait times.

The process to get ahold of the EDD Customer Service is simple, however, it may require some patience. First, you should call the toll-free number notated on their website, preferably early in the morning or late in the evening when the lines are less busy. If the lines are still busy, the automated system will suggest calling again later.

Visiting eddcaller.com can also be helpful in how to contact EDD. This website provides numerous resources and contact information, making the process of reaching out to EDD services easier. The information ranges from direct phone numbers, business hours, and even the best times to call in order to avoid hold times. It also provides direct links for online services for those who prefer not logging in via phone. Therefore, the stressing experience of reaching out to EDD services can be made hassle-free with good timing and having the right information.