The Employment Development Department (EDD) has launched a simpler online application for disability benefits as part of its ongoing modernization of California’s benefit programs. The aim is to improve the customer experience by simplifying complex processes. Feedback from customers, employees, and advocates has been utilized in developing a streamlined process that makes it easier for customers to provide necessary information, understand requirements, and complete their applications. The end venture is a tool that is less cumbersome and more useful for all stakeholders involved, particularly the customers.

The application presents simpler questions and provides more help text, and the new online application offers a more user-friendly experience, including clearly marked reminders about the requirement for medical certification, a.k.a Part B - Physician/Practitioner’s Certification. These modifications have resulted in a process that can more quickly review applications, leading to faster benefits payouts to customers. All changes are part of the EDDNext initiative aimed at transforming the customer and employee experience with EDD.

If you need to contact EDD regarding the new application for disability benefits, or any other matter, you can access eddcaller.com. This website provides a variety of contact options, including the EDD phone number, and information on how to get a hold of EDD customer service. Other details on how to get through to EDD, and resources aimed at enabling customers to reach out and communicate their issues or queries effectively are also available on the site. It’s part of EDD’s commitment to improving the customer experience and serving Californians better.