This article provides valuable information on strategies to contact the California Employment Development Department (EDD), mainly focusing on how to get a hold of EDD customer service.

Reaching EDD can sometimes be challenging due to high call volumes, especially during peak times like the COVID-19 pandemic. Here are some tips that can help you get through to dedicated EDD customer service representatives.

First, consider the best time to call. Mornings, especially early mornings on weekdays, tend to be less busy. The least busy time to contact EDD is often around 8 am when the lines open.

Secondly, if you find it difficult to reach a customer service representative via phone, remember that there are other ways to contact EDD. You can submit a question or request through your UI OnlineSM account under the ‘contact us’ tab.

If there is a need to speak to a live person at EDD, it’s crucial to be patient as hold times may be long due to high call volumes. Remember that customer service representatives are working hard to assist as many callers as they can.

Lastly, if you are unable to get the assistance you need, you can visit the EDD’s website for other contact options which include an informational chatbot and a contact form directly sent to their email.

Overall, reaching EDD’s customer service may require patience and persistence, but assistance is available for those who need it. Please continue to reach out until you can talk with an EDD representative about your concerns.

Remember, these tips are meant to help you get in touch with the EDD and are not a guaranteed way to instantaneously talk to a person at the EDD, but they can potentially improve your odds of getting the help you need.