The Employment Development Department (EDD) is a state-run entity tasked with providing a number of crucial services, including disability insurance, helping unemployed individuals find employment, supporting businesses in hiring quality candidates, and maintaining the integrity of California’s payroll tax system.

To get in touch with EDD, it’s recommended to keep a few pointers in mind. First, it’s crucial to have relevant documents on hand before making the call. Additionally, avoid calling the EDD’s customer service line during peak hours, and be perfectly clear about what assistance or information you need.

Those who need to contact the Disability Insurance (DI) service of the EDD or the Paid Family Leave (PFL), can simply call the department’s toll-free number. DI provides short-term benefit payments to eligible workers who have a full or partial loss of wages. PFL provides benefits to individuals who need to take time off work to care for a seriously ill family member or to bond with a new child.

If you’re in need of the EDD’s unemployment insurance benefits, you’ll be required to certify your case every two weeks. This is done to assure the state that you’re still eligible for benefits and helps to prevent errors and fraud. Be sure to report any income earned during the pertinent week, even if you haven’t received payment yet. Omission can lead to a disqualification of benefits.

How to get ahold of edd customer service can sometimes be a challenging process. The EDD’s operating hours are from 8:00 AM to 12:00 PM, Monday through Friday. Be strategic about when you call — the early morning is usually the best time. Peak call times are typically from 10:00 AM to noon. Patience and perseverance is key in successfully reaching a live representative. Visit eddcaller.com for additional resources and tips on contacting EDD customer service.