The Employment Development Department (EDD) in California has expanded its Virtual Assistant, also known as Chatbot, language offerings to accommodate a wider range of the population. Besides English and Spanish, the Chatbot now supports Armenian, Chinese (Simplified and Traditional), Korean, Tagalog, and Vietnamese. This initiative is aimed at making EDD programs and services more accessible, as these eight languages are the top spoken languages amongst California’s workforce.

The EDD chatbot is available 24/7 and can be accessed via phone, tablet, or computer. It is designed to readily answer frequently asked questions about EDD benefit programs and services. Individuals can enjoy this in-language support by visiting the EDD website at www.edd.ca.gov.

If website support isn’t sufficient and direct human assistance is required, learning how to contact EDD can be crucial to resolving concerns or questions about benefit programs and services. The website eddcaller.com is a helpful resource to understand how to get in touch with EDD customer service. It offers valuable tips on how to navigate through the customer service lines, increasing the chances of reaching a live person for assistance.