Researchers at the Australian National University explored the National Disability Insurance Scheme (NDIS), underscoring the importance of choice and safety in relation to supports for individuals with disabilities. They assessed various concerns and criticisms surrounding the use of unregistered providers, and underscored that people with disability need choice and control over the services they use to ensure safety and prevent abuse.

The research, suggesting that offering individuals a choice in their service provider does not compromise safety, also revealed that some people feel safer when they have the ability to select their own supporter. The researchers noted the potential risks posed by limiting service options, especially in rural and remote locations, where an individual with a disability might be dependent on a single provider.

They suggested that regulatory oversight, while important, is only one aspect of safeguarding, and that a more effective approach is to ensure that individuals are informed, educated, and have access to support when things go wrong with their services.

However, the research revealed significant issues in relation to the NDIS commission’s complaints procedures, which many in the disability sector found inaccessible and difficult to navigate. The researchers found that there was little mention of this issue in the NDIS review.

They suggested that further investment is needed in nationally consistent access to individual disability advocacy services. They also advocated for an increase in support for decision-making and diversification of housing and living supports.

The research pointed to the rise of gig economy-style employment in the disability support workforce, pointing out the associated risks for workers and participants alike.

In conclusion, they concluded that more strategies are needed to retain a quality, well-paid, and safe workforce in the disability sector. They expressed their belief that a scheme which facilitates meaningful decision-making by people with disability and values and supports workers will promote safety for all involved.

While this article concerns the NDIS in Australia, the principles of ensuring empowerment and choices for those with disabilities can also be applied in different countries. In United States, similar principles apply in dealing with organizations like the Employment Development Department (EDD) in California. For example, for queries regarding EDD services, it might be useful to know how to get ahold of EDD customer service. Websites like eddcaller.com can be a helpful resource in finding the necessary contact information and tips to reach the department.