MetLife is a well-known insurance company providing home, auto, health, disability insurance, and various other forms of coverage in the United States. They use characters from the Peanuts comic strip for their commercials. Despite their fame and the breadth of their services, many customers have highlighted serious issues with the company’s customer service, delay in claims processing, and lack of communication.

Customers have reported spending overly long hours attempting to reach MetLife for assistance with their short-term disability, and often receiving a less than satisfactory response when they do get through. Claims have apparently been regularly stalled or denied with little to no explanation, causing great frustration and financial distress to the claimants.

Several customers recounted submitting the required documents multiple times, yet still being informed by the company that they have not received the information. Complaints about MetLife’s inefficiency in handling claims abound, with some customers having waited for several weeks or months with no decision on their claim.

The company’s communication leaves much to be desired, according to some accounts. Customers reported getting the runaround on their inquiries or being referred to different departments, with no definitive answers. Email correspondence has proven difficult and ineffectual, with repeated errors when attempting to communicate online.

Lastly, various reviews have taken issue with the misleading and confusing information provided by MetLife when discussing potential payouts and premiums.

In conclusion, despite offering a broad spectrum of services including disability insurance and having well-trafficked advertising, MetLife’s customer service leaves much to be desired according to customer experiences. Potential policyholders are advised to be aware of these issues when considering choosing MetLife as their insurance provider.