The Employment Development Department (EDD) in California is a state department that offers a variety of services to unemployed citizens, employers, and job seekers. These services include unemployment insurance, disability insurance, paid family leave, workforce services, and payroll taxes. It is the largest state department with employees at hundreds of service locations throughout the state.

To get a hold of EDD, there are several methods you can use. First, one of the most convenient options is to visit their website (www.edd.ca.gov). The website provides a wide range of services, including the option to file a claim, certify for benefits, report work and earnings, view payment activity, manage claimant account, and much more. Under the Contact EDD menu, there are several telephone numbers and addresses if you prefer to contact them by phone or mail.

For those who have problems hearing or speaking, EDD provides California Relay Service (7-1-1), which supports telephone usability for people with hearing or speech disabilities. This service is available from 8:00 a.m. to 5:00 p.m. (Pacific Time), Monday through Friday, except on state holidays.

Unemployment insurance customers have to contact the EDD through the UI OnlineSM messaging system or calling the toll-free number at 1-800-300-5616. This service is available from 8:00 a.m. to 12 noon (Pacific Time), Monday through Friday, except on state holidays. For disability insurance and paid family leave, respective phone numbers are also available on the EDD website to serve the customers.

However, it can be challenging to connect with the EDD to solve your issues due to high call volumes. To mitigate this issue and offer convenient service to its customers, EDD and state legislators are working on several solutions. One solution includes increasing the number of customer service representatives and extending phone hours.

If you are in need of additional information on how to get ahold of EDD customer service, eddcaller.com offers a resource for guidance. With a clear understanding of the services the EDD provides and how to best get in touch with them, you will be on your way to receiving the answers and assistance you need.