If you’re seeking information on how to speak to a representative at the Employment Development Department (EDD), you’re not alone. Many have found it a challenge to get through to EDD, made even more challenging by the unprecedented number of unemployment claims due to the pandemic. Fortunately, there are strategies to improve your chances of getting through to the department.

The EDD phone number is key to gain access to a live person. Hours of operation are generally Monday to Friday, from 8 am to 5 pm, barring holidays. However, it often seems like the phone line is always busy, but don’t lose hope.

Calling the EDD is just one of the ways to reach a representative. Online is another. While it’s not a live person, you can get assistance through EDD’s online services. You can check your EDD payment status, and if it says outstanding, there’s a possibility of an issue in processing your payment.

In case you have any pending appointments, ensure to follow up if the EDD appointment never calls. For state disability insurance (SDI) or paid family leave questions, you can also call the respective phone numbers. For help with EDD disability, the same strategies apply for reaching a live person.

If you’re preferring to switch from a check to a debit card on your EDD benefits, it again heads back to speaking to an EDD representative.

Getting through to EDD may seem challenging, but with patience and persistence, you can get the assistance you’re looking for. Remember that the goal is to get your issues resolved, so keep persistent and stay on hold if needed.