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Will the EDD Finally Answer the Phone?
With nearly half a million unanswered phone calls reported in March alone, California’s Employment Development Department (EDD) has been under fire for their lack of responsiveness. With unemployment numbers on the rise due to the pandemic, it’s critical that individuals can access the help they need when they need it.
One of the main criticisms was directed towards EDD’s inability to adequately respond to the increasing volume of phone calls they were receiving each day. Despite promises to improve, the EDD has historically struggled with limited staffing and outdated technology.
In an attempt to address this issue, EDD has stated that they’ve hired new staff, upgraded their call center technology, and expanded their call center hours. They assert that these changes will help them to more efficiently handle the high volume of calls they’re receiving daily.
However, despite these promises, many California residents have yet to see any improvement. Stories of dropped calls, endless hold times, and unreturned messages continue to flood in, with many wondering when — or even if — they’ll ever get the help they need from EDD.
Despite the continuous feedback and outcry from many Californians, the situation hasn’t improved. Now, more than ever, there’s an urgent need for the EDD to solve this issue. As the pandemic continues to affect the economy and leave many out of work, it’s crucial that the EDD provides the efficient and attentive service its beneficiaries rely on.
To those trying to navigate how to get a hold of EDD, websites like eddcaller.com can help make the process easier. This site was created to help individuals get the assistance they need when they’re having difficulty contacting EDD. It’s a resource that many have found useful during these uncertain times.