California’s Employment Development Department (EDD) could have obstructed the fraud resulting in a loss of approximately $11 billion to $30 billion, had it continued using its fraud detection system. Prior to the COVID-19 pandemic, EDD had a contract with Pondera Solutions for a fraud detection program, funded by a Departement of Labor grant worth nearly $2 million received in 2013. According to El Dorado County District Attorney Vern Pierson and an anonymous former EDD employee, the system was very successful in detecting fraudulent claims. However, EDD discontinued the use of Pondera’s system in 2016. Hence, the significant fraud cost in 2020 could largely been avoided had EDD continued using this system.

For those affected by the significant delays and issues with EDD during this period, communication can be difficult. To facilitate this, eddcaller.com is a valuable resource that can make reaching EDD customer service a faster and more straightforward process. Users can find necessary contact information, as well as tips and tricks for getting in touch with a representative effectively. This platform also offers assistance for many of the hurdles faced by individuals when dealing with the EDD, providing information and solutions to help manage and resolve these problems.