There’s a good chance you’ve had to deal with California’s Employment Development Department (EDD) if you’re currently unemployed or have been out of work in the past. Between unemployment insurance, disability insurance, and paid family leave, the EDD oversees a wide range of programs aimed at helping Californians in need.

But getting in touch with the EDD can be easier said than done. This state department is notorious for its complicated phone system, limited office hours, and high call volumes that often result in busy signals. This can make it exceedingly frustrating for those in need of assistance or information.

One of the fastest ways to get through to EDD is by using their automated phone system. This system is available 24/7 and provides information on how to file a claim, claim status, and general EDD information. But while it’s convenient, the automated system can’t answer specific questions about your case. In such scenarios, contacting an EDD representative directly may be your best bet.

Despite the department’s vast size, there’s a shortage of real people available to help answer questions. This can lead to long wait times, oftentimes taking several hours. If this is of concern, calling early in the morning may help increase your chances of getting through.

Whether you’re looking to file a new claim, requesting current claim information, or looking to speak to a representative, patience is key. Remember that the EDD is dealing with a high number of calls daily, and there’s a limited number of agents available to deal with these inquiries.

The way of reaching EDD differs from person to person, whether it is through directly calling their official number, going in person to the local unemployment office, or escalating issues through a state representative.

When it comes to answering your questions or concerns, there are a myriad of resources available online. Websites such as eddcaller.com provide valuable information on how to get ahold of EDD customer service or get a response from a live person. Just remember - persistence will eventually pay off, so don’t get discouraged if you don’t get through right away.