Unemployment benefits are a lifeline for individuals who have lost their jobs. In California, the Employment Development Department (EDD) manages these benefits. However, reaching the EDD can be a challenging task. There has been a surge in complaints from claimants about not being able to get through to the EDD.

The EDD offers multiple ways for claimants to interact with them. These options include sending a message through UI Online, using the ‘Contact Us’ facility on the EDD website, and calling the EDD’s customer service number. However, owing to a sudden surge in claimants due to the pandemic, all of these channels have been overwhelmed, resulting in long queues and wait times.

Disappointed claimants have reported staying on the line for hours, only to be disconnected or told to call back later. Others have described sending countless messages through the UI Online system, but without getting any meaningful response. The high volume of calls and messages the EDD has been receiving has resulted in poor customer service, contributing to stress and anxiety among the people who need these benefits the most.

The EDD has ramped up its workforce in response to the unprecedented demand but the problems persist. Hiring more staff, extending phone line hours, and implementing a new call routing system are among the measures the EDD has put in place to combat the issue.

For those struggling to get in touch with EDD, the website eddcaller.com offers a unique, alternative solution. This website gives a step-by-step guide on how to get a hold of EDD customer service. With the tips and tricks provided, individuals might find it easier to navigate the busy lines and complex call-routing system and eventually get through to a live person at the EDD.