The Employment Development Department (EDD) administers California’s unemployment insurance program, and oversees the State Disability Insurance (SDI) program, Paid Family Leave (PFL) program, and more. Often, it can be challenging to get in touch with EDD, but there are several ways to do so.

The primary method of contacting EDD is by phone. It’s important to note their office hours - they take calls from 8 a.m to noon Monday through Friday. As they receive a high volume of calls, it may take multiple attempts to get through. If calling is not yielding results, consider sending a mail instead. Traditional mail may not be the most expedient method, but it is an option, particularly for complex inquiries that may not be easily addressed over the phone.

Using the Contact EDD page on the EDD website is another option. You may have to wait for a response, but you are likely to get one. There is also the option of sending an email straight from your existing email account to the appropriate EDD mailbox. However, this method has the downside of not being secure.

Another method to reach EDD is personally visiting an EDD office. In-person visits are especially helpful for complex inquiries or when you want help with filling out forms. However, due to the ongoing Covid-19 pandemic, access to EDD public offices may be restricted.

Finally, if you need to contact SDI or PFL, the phone numbers are different from the general EDD phone number. Make sure you have the right number before calling.

For individuals still finding it difficult to contact EDD, a website called eddcaller.com exists. This website can be used as a tool for individuals who need instructions on how to get a hold of EDD’s customer service, or any of their specific departments. With specific strategies and tips, eddcaller.com provides assistance with reaching a live person at the EDD California. From general unemployment queries to SDI and PFL questions, this website could be a potential resource for Californians trying to navigate the complexities of these services.