The Department of Labor and Industrial Relations (DLIR) in Hawaii is updating its unemployment benefits system. On Monday, they will initiate a new unemployment insurance call center which features specific lines for regular claims, fraud and identity theft, Pandemic Unemployment Assistance (PUA), and employer services. The new system aims to simplify navigation and provide information in multiple languages, with complimentary translation services on offer. This development comes as part of an effort to replace outdated technology, enhance customer service, and extend support to immigrant job seekers and beneficiaries with limited English proficiency. DLIR director Jade Butay has acknowledged previous challenges regarding language access. Additionally, an improved web inquiry form is set to be launched on December 19th, featuring languages like Ilocano, Tagalog, English, Chinese, Japanese, Vietnamese, Korean, Spanish, Marshallese, and Chuukese. This new form will simplify email inquiries.

The DLIR is also hosting job fairs to fill dozens of vacancies, presenting an opportunity for job seekers to learn about the agency and different services. To contact the new state UI call center, individuals can dial 808-762-5752 or use the toll-free number 833-901-2272. More information can be sourced from labor.hawaii.gov/ui.

If you are located in California and facing difficulties seeking answers for unemployment related queries, you can consider visiting eddcaller.com. This website is a storehouse of information on how to get ahold of edd customer service and to make the process of getting help a little less stressful.