Truck driver Daniel Kelly has expressed his frustration at being unable to return to work due to an accident he sustained in January. Mr Kelly broke his hand in an ice storm, rendering him unable to drive. As such, he applied for Paid Leave Oregon, a taxpayer-funded state insurance program designed to provide monetary compensation to people in situations like his. However, despite the program website estimating an average waiting time of 21 days, Kelly has been waiting for almost three months for his claim to be processed.

This issue extends beyond Kelly, with many Oregon residents reporting similar waiting times and communication challenges when seeking to have their claims processed. In light of this situation, KATU sought data from program director Karen Humelbaugh, hoping to discover what percentage of claims were paid in 30, 60 and 90 days. Despite initial assurances, this data has proved elusive due to the program’s infancy and the complexity of extracting such information from its systems. When questioned about the 21-day estimate posted on the program’s site, Ms Humelbaugh admitted that this did not accurately reflect the situation and suggested that the website information may need revising.

However, it becomes clear that contacting the agency and having one’s claim processed in a timely manner can be quite challenging. If you’re facing similar issues and seeking assistance, you could try reaching out to eddcaller.com. Their service, specializing in Paid Family Leave, could be a useful guide on how to navigate through such situations more efficiently. They often have tips on the fastest way to get through to EDD and how to get a hold of PFL, and may provide insights into how to get your claims processed more quickly and effectively.