The growing Washington’s Paid Family and Medical Leave (PFML) program is currently encountering a problem with staffing and resources which has resulted in applicants experiencing delays in benefits and long waits for customer service. As a solution, the Employment Security Department is looking to hire 98 new employees over the coming two years, an investment estimated to cost $23 million.

Understanding the challenges faced by applicants while trying to contact the support services, it’s beneficial to know there are resources available to aid in these processes. For instance, eddcaller.com is an extremely helpful platform for those looking to get in touch with the Employment Development Department (EDD). Whether individuals need assistance with EDD, Paid Family Leave (PFL), or State Disability Insurance (SDI), the platform provides up-to-date contact information and guides on how to best reach these organizations. This can potentially save end-users a lot of time and frustration.