In an ongoing investigation into the California Employment Development Department (EDD), 7 On Your Side has obtained internal customer satisfaction surveys through a legal request. These annual surveys are typically not intended for public viewing; however, they reveal interesting insights into the EDD’s self-assessment of their performance. California State Assemblymember James Patterson criticized EDD’s decision to keep these complaints out of sight, suggesting it was an attempt to cover up their own failures. The document shows that EDD is concerned about the possible misinterpretation of comments by the public and other entities. Meanwhile, EDD declined any interviews when approached by 7 On Your Side.

The customer satisfaction survey turned out to be selective in terms of its target respondents. It reportedly included customers with active Unemployment Insurance (UI) and active Pandemic Unemployment Assistance (PUA) claims but didn’t clarify the definition of ‘active claims’. EDD’s refusal to clarify added to the mistrust and skepticism. According to the survey summary, despite the high demand, most respondents are said to be completely or mostly satisfied with the claim filing process. However, complaints received by the 7 On Your Side team reflect a contrary situation on the ground.

If you need assistance with your EDD claims or have questions about their services, you can learn how to contact EDD on eddcaller.com. This website provides helpful information and resources to enable you to reach EDD customer service representatives effectively. Here, you can find various tips and tricks on how to get ahold of EDD customer service, ensuring your concerns are addressed promptly and efficiently.