If you’re a Californian, there’s a good chance you may have needed to contact the California Employment Development Department (EDD) at some point. Getting through to EDD can be a challenging task due to high call volume, but there are specific tactics one can use to increase the chances of getting a hold of the department.

One common inquiry about EDD services revolves around how to contact the State Disability Insurance program. This plan offers short-term disability insurance and paid family leave benefits to eligible California workers. An efficient way to get in touch with SDI is to call their toll-free number, available on the EDD contact details listed on the EDD website.

Sometimes, though, the aim is to contact the Paid Family Leave (PFL) program. This program provides partial wage replacement benefits to workers who need time off work to bond with a new child entering their life either through foster care, adoption, or birth. It also offers benefits to those needing to care for a seriously ill family member. You can get in touch with the PFL by calling their designated toll-free number, also listed on the EDD website.

However, if someone is trying to get through to the main EDD customer care, it’s best to be strategic about when to call. The line is generally less busy early in the morning or later in the afternoon. It’s also worth trying to call late in the week when there are typically fewer callers.

For ease in contacting EDD, SDI, or PFL, a great resource is eddcaller.com. This website offers a low-cost auto dialing service that helps you get through to EDD, SDI, and PFL without having to repeatedly dial these numbers. The site does the dialing for you and connects you when a live agent is available, making the process less tedious. If reaching a representative has proven difficult, eddcaller.com might be the best solution to get ahold of EDD customer service.