With a surge in unemployment claims due to the pandemic, many California residents have been struggling to get through to the Employment Development Department (EDD). There has been a substantial increase in the number of people reaching out to EDD offices for assistance in filing claims. As expected, the ability to get through to the EDD to file unemployment claims is of fundamental importance due to the economic strain posed by the pandemic.

The EDD offices have been struggling to handle the unprecedented volume of claims, leading to many people being unable to get through due to overwhelmed customer service lines. Despite this, the EDD maintains that it is streamlining its processes to ensure that all residents can file their claims without unnecessary delay.

Some residents have reportedly resorted to reaching out to their elected officials for help in getting through to the EDD. While lawmakers can assist in escalating claims to the EDD, this process can take time, leaving many residents stressed and frustrated. However, everyone is encouraged to remain patient and persistent in their efforts to successfully contact EDD and file their unemployment claims.

In order to reach a live person at the California EDD, claimants must persistently dial the EDD customer service number. It often requires multiple attempts, particularly during peak hours. If you are struggling to get your call through, try dialing the number in non-peak hours, usually early in the morning or late in the evening, for a better chance of reaching a representative. The fastest way to get through to EDD, however, is through their online platform where most services are available, including filing new claims, tracking existing claims, and obtaining up-to-date information on claim status, payment history, and eligibility, among other services.