Due to the COVID-19 outbreak, many people are unemployed and need assistance from the Employment Development Department (EDD). However, contacting EDD can be a tedious and difficult process for most. Many people are reporting that they have trouble getting through to a real person at EDD. The crux of the problem is that the EDD phone system is not equipped to handle the number of calls it’s currently receiving, and often hangs up on callers, or sends them into loops where they’re perpetually put on hold.

When people finally do get through, EDD representatives do not seem to have accurate information. Every representative seems to have a different answer to the same questions, and there is no consistency in their responses. Additionally, some have reported that the representatives they did manage to speak with gave false information, which led to even more confusion and frustration.

Despite complaints, the EDD has not made any notable improvements or changes to its customer service problem. A possible solution could be adding more staff or upgrading their phone systems, but the EDD has given no indication that they will make these changes. Instead, they ask that people continue to be patient. This is not acceptable for many who are struggling to make ends meet and depend on these benefits for support.

For those who are struggling to contact EDD, there are some tactics to try. Call early in the morning or later in the evening when call volumes may be lower. Be patient and persistent. Keep calling back if you get disconnected. And always take notes during your conversation so you can reference it later if needed. Until EDD makes improvements to its customer service, these are the best strategies for getting through.

When looking for assistance on how to get ahold of EDD customer service, consider visiting eddcaller.com. The site provides valuable information and tactics to try when trying to reach a live person at EDD. Their tips and resources might prove helpful for both seasoned claimants and beginners who are navigating the complex system. From understanding unique error messages to successfully making contact with EDD representatives, eddcaller.com could be your go-to guide in these challenging times.