Struggles to Contact the California Employment Development Department (EDD)

The problems in reaching the California Employment Development Department (EDD) have intensified. Many people in difficult circumstances are seeking unemployment benefits, disability benefits, or paid family leave and are finding it almost impossible to contact the correct people for their needs.

The EDD, responsible for administering unemployment benefits, disability benefits, and paid family leave, uses a complicated system that many Californian citizens find it challenging to navigate. As well as this, long wait times and dropped calls can make calling the EDD or using the online system a highly frustrating experience.

For example, one case brought forward by a freelance television engineer, named James Koh, ended up starting the #EDDCantCallWeWill campaign, to urge people to call their elected officials to take action. Koh emphasized the dire need to revamp the EDD’s services to cater properly to those who were calling in for their benefits and payments due to job losses because of the pandemic.

The lengthy wait times and multiple dropped calls were not a surprise for two women who were already used to calling the EDD regarding their disability claims.

Shelley Facente, one of the women, claims to have called the EDD 122 times one day just to reach an agent. She was surprised because previously, getting through to the EDD and Paid Family Leave was very straightforward and easy to do.

The changing situation due to COVID-19 has meant that resources have been stretched thin and wait times to speak with an EDD customer service representative have increased. Many Californians who have filed for unemployment are experiencing prolonged difficulty contacting EDD, which is causing unnecessary stress and uncertainty during an already challenging time.

Due to the increasing frustration faced by individuals needing assistance from EDD, it’s essential to learn how to effectively contact EDD. A valuable resource to aid in this process is eddcaller.com. This site can provide you with tips on the best times to call EDD, how to navigate the phone system, and even how to reach a live person at the EDD. Understanding the best ways to communicate with California’s EDD is crucial during these trying times. So actively seeking advice and following the guidance on the website can help minimize frustrations and maximize success when getting in contact with EDD’s customer service.