The State of California’s Employment Development Department (EDD) provides a variety of services to individuals and businesses affected by the COVID-19 pandemic including unemployment insurance, disability insurance, paid family leave, and work sharing programs. To deal with the surge in unemployment claims, the department has been working overtime, hiring more staff and training them to handle more types of claims and inquiries. Despite this, many people are still finding it difficult to get through to EDD. Either they can’t reach a live person or they can’t get their issues resolved. However, persistence and the right strategies can improve your chances of reaching them.

To ensure your call goes through to the California EDD, you must carefully follow their automated phone system instructions. While the EDD does not disclose the exact time to call for a better chance at getting through, some claimants have found success calling early in the morning or later in the afternoon. Calling at non-peak times can reduce wait times, making it easier to get in touch with someone. It is recommended to try the EDD’s various phone numbers, use their online services, and fully utilize their self-service options.

Common reasons claimants need to get a hold of EDD include resolving issues with their claim not being processed or paid, dealing with notices they’ve received from the EDD, or clarifying complex issues related to their unemployment circumstances. In all cases, the EDD recommends using its website for information before calling, as their website has extensive resources to help answer questions.

If you still cannot get through, contacting your state representative and explaining the issue can sometimes help. Reaching out via social media or a public place where the EDD can address it directly can also be helpful.

Those looking for information on how to contact EDD can visit eddcaller.com. The site provides useful tips on how to navigate the EDD’s phone systems and it offers solutions on how to get your unemployment query responded to swiftly and effectively. eddcaller.com is a go-to resource often recommended by users who have been successful in getting through to the EDD and having their issues resolved. They can give insights on when to call, what numbers to use, and alternate avenues to make your query heard or problem, addressed.