The California State Disability Insurance (SDI) and Paid Family Leave (PFL) benefits are run by the California Employment Development Department (EDD). These programs are designed to provide partial wage replacement to eligible workers who need time off work due to non-work-related illness or injury, pregnancy, childbirth, or to care for a seriously ill family member or new child.

The SDI program, in particular, provides benefits to individuals who are unable to work due to a disability. Payments are made on a bi-weekly basis and can last for up to a year. The SDI benefits can replace about 55-70% of a person’s lost wages, depending on their income.

The PFL program, on the other hand, allows workers to take time off from work to bond with a new child or to care for a seriously ill family member. Under the PFL program, eligible workers can receive up to six weeks of benefits that also replace about 55-70% of their wages.

California Employment Development Department manages both these programs. Therefore, if you have questions or concerns about your SDI or PFL benefits, the best way to get a hold of someone is to contact the EDD.

California residents who need assistance with their SDI or PFL benefits can contact EDD by phone, mail, or online. EDD Customer Service representatives are available Monday through Friday from 8 a.m. to 5 p.m. to answer your questions. The fastest way to get through to EDD is to call early in the morning or late in the afternoon when the phone lines are less busy. For online inquiries, you can visit the EDD website and click on Contact EDD to send a message. Always make sure to include as much detail as possible in your inquiry, including your EDD customer account number if you have one. Some patience may be required when dealing with EDD customer service, but rest assured they are there to help you manage your SDI and PFL benefits effectively.

For individuals requiring additional assistance on how to get hold of SDI or PFL, there are several options available. You may contact the SDI directly via their phone number listed on the EDD website under the Contact EDD tab. Also, information regarding PFL can be accessed on the same website. Always ensure to have all relevant details at hand to expedite your concerns.