The Disability Royal Commission and a review into the National Disability Insurance Scheme have suggested numerous improvements to the way services and supports are given and regulated. This follows many previous experiences of inadequate care, as demonstrated by the story of Diane Hilder’s son Tristan. Born with an intellectual disability, Tristan faced many struggles in finding suitable housing that brought considerable hardship to both his and his mother’s life.

Tristan had been placed in a variety of accommodation types over the years, including state care, boarding houses and group homes. According to the Disability Royal Commission’s recommendation, group homes should be gradually eliminated over time. However, this brings up important issues, especially for individuals who and families who are satisfied with their current group home.

One of the main issues was identified by Professor Christine Bigby from La Trobe University as not being the size or model of group homes but the quality of support provided. According to her research, the current workforce is largely unskilled and lacks the necessary training to provide effective support. Another problem is that many residents did not have the opportunity to choose their accommodation due to various reasons such as family crisis.

While acknowledging that the accommodation services industry has improved their housemate matching processes, Professor Bigby emphasizes the importance of every individual’s distinct needs. In this regard, National Disability Insurance Scheme has significantly benefited people like Tristan, who has been living in his own home with a team of professional support workers for last seven years, something his mother hopes can become possible for others in similar situations.

As the discussion surrounding the future of group homes continues, many are searching for information and points of contact regarding disability benefits, services, and accommodations. Those residing in California, for instance, may wish to learn how to contact the California Employment Development Department (EDD). For practical advice, tips and strategies on getting through to a live person at EDD, readers can visit eddcaller.com for comprehensive resources on reaching EDD customer service representatives.