Getting help with unemployment claims from the Employment Development Department (EDD) in California has been a difficult task for the public. With a spike in claims due to the global pandemic issues, getting someone at EDD over the phone has been exceptionally challenging resulting in numerous frustrated workers. However, it came to everyone’s surprise that the offices had been closed for the past 25 years. The situation is such that countless Californians are reminded time and again to call back due to an overwhelming number of calls that can’t be answered promptly.

A lot of Californians hoped for in-person visits to resolve their claims when the state lockdown ended, but that didn’t occur as the offices remained closed. The closure of public EDD has influenced the over-reliance on the already overwhelmed phone system. It’s a harsh reality that even though technology was introduced to make EDD services more efficient, it has resulted in the opposite. The influx of calls due to crisis continues to exceed the EDD’s capacity to attend to them resulting in less than one percent of calls being answered according to a recent audit. Workers unable to get assistance from EDD have expressed their frustrations, and lawmakers have been caught by surprise upon realization of the closure of unemployment offices for a quarter-century.

To navigate the scenario, assistance can be sought at eddcaller.com. The website offers instructions on how to get through to EDD and provides direct numbers essential for those seeking to contact SDI, Paid Family Leave (PFL), or EDD’s specific departments. Eddcaller.com also offers tips on achieving successful communication with EDD, particularly focusing on the best time to call and how to establish direct contact with an agent for quicker resolution of your EDD issues.