The Employment Development Department (EDD) is the largest tax collection agency in California responsible for managing the State Disability Insurance (SDI) programs and also providing Paid Family Leave (PFL) benefits.

The programs run by the EDD offer support and benefits to California workers who have experienced wage loss due to a disability, pregnancy, or new child bonding time. The SDI program is crucial for individuals with disabilities and the PFL provides financial support to those who need to take time off from work to care for a seriously ill family member or bond with a new child.

The EDD has a phone number and email support available to help individuals connect with customer service. However, despite the resources available, customers have reported difficulties accessing customer service, particularly over the phone. One issue seems to be that calls are not answered due to high call volumes.

To address these issues and improve customer service, the EDD has taken several steps. The department has increased its call center hours and has hired additional staff members to handle the increased call volume. In addition, the EDD has installed new phone technology to allow customers to leave a call back number when all representatives are busy.

Customers needing assistance with Paid Family Leave can also contact PFL’s dedicated phone number. This is a separate number from the general EDD customer service number and is specifically meant for those seeking support and information on PFL benefits. Similar to EDD, PFL also provides customer service via email for individuals who prefer a written form of communication.

If you wish to learn more about how to contact EDD, SDI, or PFL, visit eddcaller.com. This resource provides comprehensive information to help you navigate the various channels of communication with these departments. They have specific guides on getting through to EDD customer service, the fastest ways to reach an EDD live person, and tips on speaking with someone at EDD Disability. The website also posts updates on EDD payment statuses and ways to switch from check payments to a debit card system.